Frequent QA’s

HomeFrequent QA’s
How Can I Book A Trip?

You can book any trip by browsing our website, selecting the trip of your choice and filling out the form, or you can call/app our reservation office on +263 71 566 8803 email us at reservations@africazim-travel.com and lastly find us on Trip advisor ,Get Your Guide or Safari bookings

Which Forms Of Payment Are Accepted By You?

We accept all major forms of payment e.g Visa ,Master Card ,Direct Transfer and Cash

Can I Change My Reservation Or Cancel It?

Yes you may change your reservation and cancel it though for all cancellations refer to our refund and terms and conditions pages for charges incurred.

Do You Provide EMI Or Payment Plans?

Yes we can offer terms and payment plans ,feel free to get in touch with our reservations team to arrange this particular service.

Do You Give Discounts To Groups?

Absolutely! Get in touch with our team and they will gladly give you our discounted rates for group travel.

How Can I Find The Greatest Travel Offers?

We offer a wide range of Southern Africa travel destinations & itineraries ,should you wish to make changes to any of our packages get in touch and we will gladly assist you . We also offer custom and self made itineraries our team will gladly assist you make your dream African adventure a reality.

Do You Provide Specialized Trip Packages?

Yes we do . Let us know what destinations and activities you are planning on and we will assist you in building your perfect itinerary.

Are There Last-Minute Or Seasonal Discounts?

Yes we offer discounts on a seasonal basis and special offers randomly through out the year.

Is accommodation included in your tour packages?

Yes, accommodation is included in our multi-day safari packages — ranging from boutique lodges to comfortable camping, depending on the package you choose.

Are meals included during the safari?

Most of our packages include meals as specified in the itinerary — your consultant will confirm exactly what's included for your chosen trip.

Can you accommodate dietary requirements?

Yes, just let us know about any dietary requirements or allergies when booking and we'll make sure your lodges and camps are informed in advance.

What type of accommodation do you use?

We work with a range of lodges, tented camps and guesthouses across Zimbabwe, Botswana and Namibia, chosen for comfort, location and value — from budget camping safaris to luxury lodges.

Can I upgrade my accommodation on a package?

Yes, most packages can be upgraded to higher-end lodges or camps — speak to our reservations team about available options.

Do camping safaris provide bedding and equipment?

Yes, our camping safaris include tents, bedding and camping equipment — just bring your personal items.

Is drinking water provided during tours?

Yes, drinking water is provided throughout your safari.

Can I book accommodation only, without a full tour?

Our accommodation is arranged as part of our tour packages — contact our reservations team to discuss what's possible for your trip.

Do You Offer Assistance In Applying For Visas?

yes we do .Our team can assist you and guide you on the best methods on applying for the KAZA UniVisa which is highly recommended when touring Southern Africa.

How Long Does It Take To Process A Visa?

The KAZA UniVisa is instant and usually costs around $50.

Do I Require Travel Insurance?

Yes personal travel insurance is required for all trips.

What Are Some Tips For Saving Money On Travel?

You can keep costs low by focusing on a few smart strategies:

  • Travel in the shoulder season (March–May or Oct–Nov) for cheaper safaris and accommodation, especially in places like Zimbabwe and Botswana.
  • Stay in guesthouses or campsites instead of hotels—these are common and affordable across Namibia.
  • Use local transport (buses/shared taxis) rather than renting cars, which is much cheaper for regional travel.
  • Eat at local markets and small restaurants to avoid high tourist prices while enjoying authentic food.
  • Book flights early and compare prices to get the best deals into major hubs like Johannesburg.

👉 In short: travel off-peak, live like a local, and plan transport and flights carefully to save the most

What Should I Do In Case Of Emergency While Traveling?

Stay calm and act quickly using these key steps:

  • Contact local emergency services immediately (know the numbers for your destination, e.g., in Zimbabwe dial 999 or 112).
  • Reach out to your embassy or consulate for serious issues like lost passports or legal trouble.
  • Keep copies of important documents (passport, insurance) stored digitally and separately.
  • Use travel insurance to access medical care or emergency assistance when needed.
  • Inform someone you trust and follow local authorities’ guidance, especially in unfamiliar areas.

👉 In short: get help fast, use official support channels, and rely on preparation like insurance and document backups.

Can I Obtain Help If My Trip Is Disrupted?

YES. Contact our team or your designated guide who then can advise or assist you in solving whatever problem you have.

Do You Make Local Transportation And Airport Transfers?

Yes we do ,all our trips and tour are including all transportation and transfers from start to finish. 

What are the bestseasons to travel especially for big game viewing.

For the best wildlife sightings, timing is key:

  • Visit during the dry season (May–October) when animals gather around water sources in Botswana, Zimbabwe, and Namibia.
  • Peak game viewing is August–October, when vegetation is sparse and wildlife is easiest to spot.
  • Expect higher prices in peak months, especially in top safari areas.
  • Consider early dry season (May–July) for a balance of good sightings and lower costs.
  • Avoid peak rainy season (Nov–March) for game viewing, as animals are more dispersed (though it’s great for birdlife).

👉 In short: go in the dry season—especially late dry months—for the best big game viewing

Can you create a fully customized itinerary for us?

Yes. Alongside our set packages across Zimbabwe, Botswana and Namibia, our team can build a bespoke itinerary around the destinations, activities and pace you want — just tell us what you have in mind and we'll put together a tailored proposal.

Can I combine multiple destinations into one trip?

Absolutely. Many guests combine Victoria Falls with Chobe, Hwange, Etosha, Sossusvlei or the Okavango Delta in a single multi-day journey — we handle the logistics and transfers between destinations.

How far in advance should I request a custom itinerary?

We recommend reaching out at least 4–6 weeks before travel for a fully custom trip, though we can often accommodate shorter notice depending on availability.

Can you adjust an existing package to suit my needs?

Yes, any of our set packages can be adjusted — add extra nights, swap activities, or upgrade accommodation. Just let our reservations team know what changes you'd like.

Do custom itineraries cost more than standard packages?

Pricing depends on the destinations, accommodation level and activities you choose. Get in touch with our team and we'll put together a transparent quote for your custom itinerary.

Do you plan honeymoon or special-occasion safaris?

Yes, we regularly design honeymoon, anniversary and celebration safaris — let us know the occasion and we'll build an itinerary and accommodation selection to match.

Can you build a self-drive itinerary as well?

Yes, alongside our guided tours we also offer self-drive tour planning across Southern Africa's top destinations.

Who do I speak to about building a custom trip?

Contact our reservations team at reservations@africazim-travel.com or +263 71 566 8803 and we'll start planning your custom itinerary.

Which payment methods do you accept?

We accept Visa, Mastercard, direct bank transfer and cash.

Do I need to pay the full amount upfront?

Not necessarily — we can arrange payment plans for most bookings. Contact our reservations team to set up a schedule that works for you.

Is a deposit required to confirm my booking?

Yes, a deposit is typically required to secure your dates, with the balance due before or on arrival — your consultant will confirm the exact terms for your specific trip.

Is it safe to pay online or via bank transfer?

Yes, we use secure payment processing for card payments, and provide official banking details for direct transfers.

Will I receive confirmation once I've paid?

Yes, you'll receive a booking confirmation and receipt by email once your payment has been processed.

Can I pay in a currency other than USD?

Our packages are quoted in USD. Speak to our reservations team about available options if you'd like to pay in another currency.

Do you offer payment plans for group bookings?

Yes, payment plans can also be arranged for larger group deposits — contact our team to discuss a schedule.

What happens if a payment fails to go through?

Contact our reservations team right away and we'll help resolve the issue and confirm your booking.

Can I cancel or change my booking after confirming?

Yes, bookings can be changed or cancelled — please refer to our Terms & Conditions and Refund policy for the cancellation charges that may apply depending on how close to departure you cancel.

How do I request a cancellation?

Contact our reservations team by phone or email as soon as possible — the earlier you notify us, the more options we have to minimize any charges.

What happens if I need to reschedule instead of cancel?

We're often able to move your booking to new dates instead of cancelling outright, subject to availability — get in touch and we'll do our best to accommodate you.

Are there cancellation fees?

Cancellation charges depend on how close to your travel date you cancel — full details are set out in our Terms & Conditions page.

What if I need to cancel due to an emergency?

Contact us as soon as possible and we'll work with you — we recommend personal travel insurance, which can often cover emergency cancellations.

Can part of a group booking be cancelled?

Yes, individual travelers within a group booking can usually cancel separately — contact our team to arrange this.

Do weather or safety conditions ever cause a tour to be cancelled?

On rare occasions activities may be adjusted or rescheduled for safety reasons — we'll always notify you promptly and help arrange suitable alternatives.

Who do I contact to cancel a booking?

Reach our reservations team at reservations@africazim-travel.com or +263 71 566 8803.

Do you offer discounts for group bookings?

Yes, we offer discounted group rates — get in touch with our reservations team for a tailored group quote.

What's the minimum group size for a bulk booking?

Group rates typically apply from around 6 travelers upward, though feel free to ask even for smaller groups — we're happy to discuss your specific needs.

Can you arrange group itineraries for corporate or family trips?

Yes, we regularly arrange safaris for corporate groups, family reunions and larger travel parties — our team will help plan logistics, accommodation and activities to suit everyone.

Is a different payment process used for group bookings?

Group bookings use the same payment methods (Visa, Mastercard, direct transfer, cash), and we can also arrange a payment plan for larger group deposits.

Can a large group be split across different accommodation types?

Yes, we can mix accommodation levels within one group booking if travelers have different budgets or preferences.

Do you assign a dedicated guide for group tours?

Yes, larger groups are typically assigned a dedicated guide and vehicle for the duration of the tour.

How far in advance should a group booking be made?

We recommend booking group trips at least 6–8 weeks in advance to secure accommodation and guides, especially in peak season (May–October).

Who do I contact for a group quote?

Email reservations@africazim-travel.com or call +263 71 566 8803 with your group size and preferred dates.

How do refunds work if I cancel my trip?

Refunds are processed according to our cancellation policy, which is based on how far in advance you cancel — see our Terms & Conditions page for full details.

How long does it take to receive a refund?

Once a refund is approved, please allow up to 10–14 business days for the funds to reflect, depending on your payment method and bank.

Are deposits refundable?

Deposit refundability depends on the timing of your cancellation — please refer to our Terms & Conditions or contact our reservations team for the specifics of your booking.

Who do I contact about a refund?

Reach out to our reservations team at reservations@africazim-travel.com or +263 71 566 8803 and we'll guide you through the refund process.

Will I get a refund if I cut my trip short?

Refunds for unused portions of a trip are assessed case by case — contact your guide and our reservations team as soon as possible.

Is my refund paid the same way I paid?

Yes, refunds are generally returned via the original payment method used for booking.

Are refunds affected by group bookings?

Refund terms apply per traveler within a group booking — contact us for specifics on a multi-person reservation.

Does travel insurance affect my refund?

Travel insurance is separate from our refund policy but can often cover costs our policy doesn't — we recommend all travelers carry personal travel insurance.

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