Terms & Conditions

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Introduction

Welcome to Africazim-Travel, a travel services provider operating in Victoria Falls, Zimbabwe. These Terms and Conditions govern your use of our website and all travel bookings made with us. By making a booking, you agree to be legally bound by these Terms in accordance with applicable Zimbabwean law.

Legal Compliance

These Terms are aligned with: Consumer Protection Act (Zimbabwe) (fair business practices and transparency) Cyber and Data Protection Act (Zimbabwe) (data privacy and protection

Definitions

“Company,” “we,” “us,” “our” refers to [Your Company Name]. “Client,” “you,” “traveler” refers to any person making a booking. “Suppliers” refers to third-party providers (lodges, airlines, transport operators, etc.)

Booking and Payment

A booking is confirmed only upon receipt of a deposit or full payment. Prices are quoted in [USD] and may fluctuate due to exchange rate changes or supplier pricing. Full payment must be made prior to travel unless otherwise agreed.

Scope of Services

We act as an intermediary (agent) between you and third-party service providers. While we select reputable suppliers, we are not responsible for their acts, omissions, or service delivery failures, as permitted under Zimbabwean law

Cancellations and Refund Policy

Cancellation by the Client All cancellations must be submitted in writing. The following cancellation fees apply
  • 0 – 14 days before travel: 100% cancellation fee
  • 15 – 28 days before travel: 70% cancellation fee
  • 29 – 59 days before travel: 50% cancellation fee
  • 60 – 90 days before travel: 20% cancellation fee
  • These cancellation terms comply with fair disclosure requirements under the Consumer Protection Act (Zimbabwe)
  • No-Show Policy No refunds will be provided for: No-shows Unused services Early departure

Cancellation by the Company

We reserve the right to cancel or amend bookings due to: Operational constraints Safety concerns Supplier changes. Where possible, we will offer: Alternative arrangements, or Refunds or travel credit

Force Majeure

We are not liable for delays, changes, or cancellations caused by events beyond our control, including
  • Natural disasters
  • Pandemics
  • Government actions or travel restrictions
  • Civil unrest

Travel Insurance

Clients are strongly advised to obtain comprehensive travel insurance covering:
  • Medical emergencies
  • Trip cancellation
  • Personal belongings
  • Failure to obtain insurance is at the client’s own risk.

Travel Documents and Health Requirements

  • Clients are responsible for valid passports, visas, and health documentation.
  • Requirements may include vaccinations or entry permits depending on destination.
  • We are not liable for denied entry due to incomplete documentation.

Limitation of Liability

To the maximum extent permitted under Zimbabwean law:
  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability is limited to the amount paid for the booking.
  • Nothing in these Terms excludes rights granted under the Consumer Protection Act (Zimbabwe).

Changes to Itineraries

We reserve the right to modify itineraries due to: Weather conditions, Safety concerns, Operational requirements, All reasonable efforts will be made to provide suitable alternatives.

Complaints and Dispute Resolution

Clients must report issues immediately during travel. Complaints should be submitted in writing within 14 days after travel. Disputes may be resolved through negotiation, mediation, or Zimbabwean courts where necessary.

Privacy and Data Protection

We process personal data in accordance with the Cyber and Data Protection Act (Zimbabwe). Your information will only be used for booking, communication, and legal compliance purposes

Quick Summary

Our Zimbabwe-based travel terms include transparent cancellation fees (20%–100%), compliance with consumer and data protection laws, limited liability as an agent, and a strong recommendation for travel insurance to protect your trip